Interpersonal Skills

Interpersonal Skills - This coaching helps develop employees at all levels demonstrate accountability and responsibility, and provides them with unequalled proficiency to working together to achieve organisational goals and objectives. Exceptional interpersonal skills are invaluable in dealing with others in gaining the commitment and cooperation of subordinates, colleagues and supervisors.

Traditionally, managers communicated objectives and tasks through hierarchy and commanded respect based on their knowledge and position. Today, those hierarchies have been flattened in an attempt to make organisations more responsive and more efficient. This has led to a change in the role of the manager who must encourage individuals to perform to the best of their abilities in order to meet or exceed customer expectations whilst driving operational efficiency. The key for managers is not only in being aware of the need to work through others, but also in developing their ability to demonstrate this clearly, sincerely, and consistently despite the pressures of day-to-day operational priorities.

By completing the course, managers will improve their ability to communicate, motivate and work with others as they:

  • recognise successful performance of others, thereby satisfying their need for esteem and increasing their willingness to meet or exceed expectations, goals and standards
  • actively seek and take into account the ideas and opinions of others, thus improving job related motivation and ensuring an adequate flow of information
  • redirect the inefficient or inadequate efforts of others, thereby fostering a desire for improved performance without generating resentment or frustration
  • encourage useful contributions from others, thus making better use of people's potential in the workplace
  • deal with conflicts between individual goals and organisational priorities in ways that ensure that differences are resolved as productively as possible

 

Full day ‘Interpersonal Managing Skills’ course with ‘Constructive Criticism’ and ‘Effective Discipline’ modules, includes video-led discussions, role-play, group exercises, lunch and refreshments - £179.00 per person (maximum 12 delegates)- discounts for group bookings.